We strive to provide the best service while ensuring transparency and fairness in our operations.
Laundry Bay operates a secure digital system; contact details (phone number and address) are required for discreet updates, receipts, and service notifications.
Priority (Express) service is available at an additional fee.
Clients are kindly requested to verify all items at the point of collection or delivery.
Claims for missing items must be raised immediately. Laundry Bay will ONLY be responsible for such claims whilst they are still within our premises.
Any service concerns must be reported within 7 days of collection, with original Laundry Bay tags, receipts or invoice attached.
Garments uncollected after three (3) months will be respectfully donated to charitable causes.
While the utmost care is taken, garments with delicate embellishments are cleaned at the owner’s discretion and risk. We are unable to accept responsibility for loss or damage to beads, crystals, sequins, buttons, diamanté, pearls, buckles, metals etc., due to their inherent unsuitability for cleaning. All such items are cleaned at the Owner’s Risk
In rare cases, customers garments may be damaged in the process of cleaning.
While no amount of money can replace items which are of value, sentiments or otherwise to the customers, which is highly regrettable, the Company will do its utmost best to either restore the garment to as near as possible its original state (before cleaning) or pay some form of compensation as approved by our insurance cover
Kindly declare items of exceptional value at drop-off and provide proof of purchase to process insurance claims.
These guidelines may be updated periodically to maintain our service standards.
We reserve the right to return, reject or accept clothes.
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Contact us if you have any questions about our policies.